The Dataframe Website Terms & Conditions Cinematic Hero

Website Terms & Conditions

Data protection
Handled with care

We live and breathe data, which means we treat yours with care

Website Terms of Use

Dataframe Solutions Ltd

Published: December 2025
Approved by: Board of Directors, Dataframe Solutions Ltd

These Website Terms of Use (the “Terms”) explain the rules for using our website, https://www.thedataframe.co.uk (the “Website”).


By using our Website, you agree to these Terms. If you do not agree, you should stop using the Website immediately.

 

1. Scope of these Terms

These Terms apply only to your use of this Website.
They do not apply to any services we provide, including consultancy, implementation, managed services, software, or data services. If you purchase services from us, those services will be governed by separate written terms, such as a contract, statement of work, order form, or service terms.

2. About Dataframe Solutions Ltd

This Website is owned and operated by DataFrame Solutions Ltd (“we”, “us”, or “our”).

We are a company registered in England and Wales under company number 12679537.
Our registered office address is Chester Business Park, Heronsway, Chester CH4 9QR.
You can contact us by email at hello@thedataframe.co.uk 

3. Access and availability

The Website is made available free of charge.
We may update, change, suspend, or withdraw the Website, or any part of it, at any time. We do not guarantee that the Website will always be available or uninterrupted.
You are responsible for ensuring that you have suitable internet access and equipment to use the Website.

4. Acceptable use

You must use the Website lawfully.

You must not misuse the Website. This includes (without limitation):

  • Introducing viruses, malware, or other harmful material;

  • Attempting to gain unauthorised access to the Website, the server it is stored on, or any connected system or database;

  • Interfering with the normal operation, integrity, or

  • Using the Website to transmit, upload, or share unlawful, harmful, or infringing content.

We may suspend or restrict access to the Website if we reasonably believe there has been a breach of these Terms, or where required for security, legal, or operational reasons.

5. Intellectual property

All intellectual property rights in the Website and its content, including text, graphics, logos, documents, downloadable materials, code, and design, are owned by us or our licensors and are protected by UK and international law.
You may view, download, and print pages from the Website for your internal, non‑commercial use, or for general business evaluation of our services.

You must not copy, reproduce, publish, distribute, modify, create derivative works from, or commercially exploit any content from the Website without our prior written consent, except where permitted by law.


If you wish to use any Website content for commercial purposes, please contact us at hello@thedataframe.co.uk.

6. Reliance on information

The Website is provided for general information purposes only and does not constitute advice.
You should obtain appropriate professional advice before taking, or not taking, any action based on information found on the Website.

7. Links to and from the Website

The Website may include links to third‑party websites or resources. These are provided for convenience only. We do not control and are not responsible for the content, security, or privacy practices of third‑party websites.

We may also use third‑party tools and services on the Website, such as analytics, form handling, customer relationship management, or marketing tools. Details of these are set out in our Cookie Policy.

Cookie Policy

8. Cookies, analytics, and HubSpot tracking

We use cookies and similar technologies to operate the Website and, subject to your choices, to analyse usage and support marketing activity.
Non‑essential cookies, including analytics and marketing cookies, are used only where you have provided consent through our cookie banner or settings.


We use HubSpot to support website forms, customer relationship management, and, where enabled by your preferences, analytics and marketing functions. Details of how cookies and personal data are used are explained in our Privacy Policy and Cookie Policy.


You can change or withdraw your cookie consent at any time using our cookie settings tool or through your browser settings. Please note that blocking strictly necessary cookies may affect how the Website functions.
Further information is available in our Privacy Policy.

9. Data protection

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


In most cases, for personal data collected through the Website (for example via enquiries, newsletter sign‑ups, booking requests, or form submissions), we act as a Data Controller.


Where we provide services to clients and process personal data on their behalf, we may act as a Data Processor. In those circumstances, processing will be governed by the relevant service contract and a Data Processing Agreement (where applicable).


Some of our suppliers, including HubSpot, may process personal data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place, as described in our Privacy Policy.


Full details about how we collect, use, share, and retain personal data (including lawful bases and how to exercise rights) are in our Privacy Policy: https://www.thedataframe.co.uk/privacy-policy.

10. Your rights

Under UK GDPR, you have rights in relation to your personal data. These rights are not absolute and may apply only in certain circumstances.

You can ask us to:

  • provide a copy of the personal data we hold about you (access);

  • correct inaccurate or incomplete personal data (rectification);

  • delete your personal data where we no longer need it or where the law allows (erasure);

  • restrict how we use your personal data in certain situations (restriction);

  • provide your personal data to you or another provider in a usable format, where applicable (data portability);

  • stop or limit processing in certain circumstances, including direct marketing (objection);

  • and, where applicable, not be subject to a decision based solely on automated processing, including profiling.


To make a request, email hello@thedataframe.co.uk with enough information for us to identify you and locate the relevant data. We may need to verify your identity before responding.


We aim to respond without undue delay and within one month. In some cases, we may extend the timeframe where permitted by law (for example, if a request is complex or we receive multiple requests). If we cannot comply with a request, we will explain why.

You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO).

11. Right to be forgotten

If you ask us to delete your personal data, we will assess your request and, where the right to erasure applies, remove or anonymise relevant personal data from our systems (including, where applicable, our CRM platform such as HubSpot).


The right to erasure is not absolute, so we may need to retain some information where required by law or where we have a lawful reason to do so (for example, for contractual, legal, or compliance purposes).


We aim to respond within one month and will confirm the outcome or explain any lawful reason we cannot fully delete the data.

12. Communications and marketing

If you provide your contact details, we may contact you in relation to your enquiry, booking, request, or other relevant operational matters.


We will send marketing communications only where permitted by law and, where required, with your consent. You can opt out at any time using the unsubscribe link in any marketing email or by contacting us at hello@thedataframe.co.uk.

13. Accessibility

We are committed to making our Website as accessible and inclusive as possible.


To support this, we provide an accessibility widget that allows users to adjust how the Website is displayed to better suit their individual needs. The widget can be used to support a range of accessibility preferences, such as text size, contrast, and visual presentation.


Further information about our approach to accessibility, including how the widget works and the steps we take to improve digital accessibility, is available in our Accessibility Policy.


If you experience any difficulty accessing or using the Website, or if you need information in an alternative format, please contact us at hello@thedataframe.co.uk. We will make reasonable efforts to help.

Accessibility Policy

14. Security

We take reasonable steps to help keep the Website secure. However, you are responsible for using appropriate security measures when accessing the internet, including up‑to‑date antivirus and device security.


You must not attempt to bypass security controls or interfere with the Website’s operation.

15. Liability (Website use)

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.


Subject to the above, we are not liable for losses arising from your use of, or inability to use, the Website where such losses were not reasonably foreseeable at the time of use.


We are not liable for indirect or consequential losses, including loss of profits, revenue, business opportunity, goodwill, anticipated savings, or business interruption.


The Website and its content are provided “as is” and “as available”. We do not guarantee the Website will be uninterrupted, error‑free, or free from bugs or vulnerabilities.

16. Freedom of Information

What this means


Some organisations we work with are part of the UK public sector, such as local authorities, NHS bodies, government departments, or publicly funded organisations. These organisations are subject to the Freedom of Information Act 2000, which means they may be legally required to share certain information they hold if a member of the public makes a valid request.


In some cases, this information may relate to suppliers or services provided under a contract. The public authority is responsible for deciding what information must be disclosed and what can lawfully be withheld, for example where disclosure would involve personal data or commercially sensitive information.


Freedom of Information


Where we provide services to UK public sector organisations, those organisations may be required to comply with the Freedom of Information Act 2000 and related transparency obligations.


This means that information about a contract or the delivery of services, including information provided by us to the public authority, may be requested by the public. The public authority is responsible for handling any such request and for deciding what information it is required to disclose and what it may lawfully withhold.


Nothing in these Terms prevents a public authority from disclosing information where it is required to do so by law or from meeting its legal obligations relating to transparency and access to information. Where appropriate, we may support our public sector customers by providing relevant information to help them respond to such requests.

17. Changes to these Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Website means you accept the revised Terms.

18. Governing law and jurisdiction

These Terms (and any dispute or claim arising out of or in connection with them) are governed by the law of England and Wales.
The courts of England and Wales will have exclusive jurisdiction, subject to any consumer rights that cannot be excluded under applicable law.

19. Approval and signature

These Website Terms and Conditions have been reviewed and approved by the Board of Directors of DataFrame Solutions Ltd.

 

Signed:
Heather Williams
Chief Executive Officer, Dataframe Solutions Ltd
Date: 18 December 2025

Policy Review & Accessibility Statement

We regularly review and update our policies to keep them clear, relevant, and reflective of how we continuously improve the way we work. If you need any of our policies in an alternative or more accessible format, or would like further information, please contact us.

Company No: 12679537
© 2026 Dataframe Solutions Ltd. All rights reserved.